Trust & safety

How we verify what you see.

Our trust model is visible on purpose. Here's what each tier means, how we triage safety flags, and what Allgenda does not do.

Verification tiers

Verified

Confirmed by the owner, a moderator, a phone call or an attributed source.

Community-reported

Reported by the community, or checked with medium confidence. Not confirmed yet.

Low confidence

The latest check came back with low confidence, so treat the details with caution.

Not checked yet

No check is on record for this listing yet.

Each listing shows the tier of its latest check, and we show every tier rather than hiding listings, so you can decide.

Method of verification

Every listing carries a method, and we never relabel one method as another. An imported row stays an import until a human or the venue itself confirms it.

import

Brought in from a third-party source like Refuge Restrooms, with attribution.

community report

Someone in the community told us.

owner claim

The venue's owner confirmed it, after signing in with an email on the venue's own website domain or passing a moderator's review of the claim.

moderator check

A moderator reviewed and confirmed it.

phone call

Our automated caller phoned the venue to confirm details. It's switched off right now, so no new phone checks are being made.

Reporting a problem

Use Report a problem on any venue pageand pick a reason: a safety issue, closed, a correction, or something else. You need to be signed in. Reports go to a moderator queue. We aim to resolve safety reports within 72 hours, and we'll publish the running median below once we've resolved enough to report one honestly.

Data handling

• No ads, and no advertising signals sent anywhere.
• Reports are tied to an account. Moderators can see which account reported a venue so they can follow up; the venue never sees the reporter.
• We retain the minimum information needed to verify and moderate. If the automated caller is switched back on, a short clip of each call is kept for about two weeks so a moderator can review call quality, then automatically deleted. Calls to do-not-call numbers are deleted immediately.
• The full list of companies that handle your data is in our privacy policy.

What Allgenda does not do

• We do not sell verified status, fast-track claims, or charge venues to resolve flags.
• We do not sell personal data, newsletter signups, or contributor identities.
• We do not pivot from verification into any sales script on phone calls to venues.