Terms of use.

What Allgenda is

Allgenda is a set of tools for trans and gender-expansive people: Inclusive Spaces (a community-maintained directory of restrooms and venues), Voice Lab (voice practice), and the FFS Results Lab (a preview of facial feminization surgery outcomes). The Commons, our community space, is open to invited members while we test it. Our privacy policy explains what each one does with your data.

We do our best to verify listings, but we can't guarantee that a restroom is open, accessible, or safe at the moment you visit. If a listing is wrong, tell us.

Who can use Allgenda

You need to be at least 13 to make an account, or older if the law where you live requires it. Keep your sign-in to yourself; you're responsible for what's posted from your account. We can suspend an account that breaks these terms or the content policy. A suspended account can't review, reply, upload photos, report, or add places until the suspension is lifted.

Acceptable use

• Don't submit false or harassing content.
• Don't scrape Allgenda or our data sources for commercial use.
• Don't use Allgenda to target or out individuals.
• Don't try to get around our rate limits, bot checks, or access controls.

Reviews, replies, and photos

Signed-in users with a verified email may post reviews, threaded replies, and photos on venue pages. Full rules live in the content policy. Here's the gist.

• You keep ownership of what you post. By posting, you grant Allgenda a worldwide, royalty-free license to display, cache, and back it up as part of running the directory, and nothing beyond that.
• Within a few minutes of posting, every review, reply, and photo gets an automated safety check. Content that clearly breaks the content policy is removed; borderline content is hidden until a moderator looks. You'll be notified with a reason and can request human review.
• Three distinct community reports on the same post auto-hide it pending moderator review.
• Each account can post up to 5 reviews, 30 replies, and 20 photos a day, with up to 4 photos on a review.
• You can edit your review text within 30 minutes of posting; ratings stay editable. Deletion is soft: we retain an audit trail but the content is no longer publicly visible.
• Photos are stripped of EXIF metadata (including GPS) server-side before storage. Don't upload images of identifiable third parties without consent.

Voice Lab and FFS Results Lab

• Voice Lab is practice, not medical care.It isn't speech therapy, and the coach can get things wrong. If your voice hurts or feels strained, stop and rest, and see a voice clinician if it keeps happening. Live coaching uses credits; solo practice doesn't.
• FFS previews are ranges, not promises.A preview shows plausible outcomes measured against real results. It isn't a prediction of your result or medical advice, so talk with a surgeon before you decide anything. Use a photo of your own face.
• Contributing FFS photos is covered by the consent you give when you contribute, and you can withdraw at any time. See how contributed photos are handled.

Email communications

With an account, we send service email about your account and any purchases (welcome notes, receipts, membership and payment notices, password resets). These aren't marketing and continue while your account is open. Separately, you can opt in to occasional marketing email: product news and announcements, sent only by Allgenda. You can unsubscribe from marketing at any time from a link in those emails or under Settings › Email, without affecting service email. See the privacy policy for how consent is recorded and who processes our email.

Purchases, membership, and refunds

Payments are handled by Stripe. We never see or store your card number. Current prices are on the pricing page, and anything that costs credits says how many before you spend them.

• Credits. Credits never expire. They have no cash value and stay with the account that bought them.
• Membership renews automatically each month or year, at the price shown when you joined, until you cancel. Cancel any time under Settings › Credits & membership. Cancelling stops the next renewal: you keep your membership through the period you already paid for, and every credit you already received. We'll email Members before a price change applies to their renewal.
• Refunds. Unused credits from a pack are refundable within 14 days of purchase. Write to us through the contact page. A refund takes the refunded credits back off your balance, so if you've already spent them your balance can go below zero.
• Disputes. If a charge is disputed with your bank, the credits it bought are removed. They come back if the dispute is decided in our favour.
• The 5% donation.5% of each purchase, on the list price before tax, is set aside for the nonprofit you pick at checkout. Allgenda makes the donation, so it isn't a tax-deductible gift from you. A refund comes out of our share, never the donation.

Maps and place data

Allgenda includes Google Maps features and content: the map, place details, Street View, and place photos on venue pages and the add-a-place form. Your use of them is subject to the then-current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Our other maps are drawn with MapTiler, from OpenStreetMap data, and credit both on the map.

Third-party data

Some listings are imported from Refuge Restrooms and marked as such on each venue page. Hours and photos from Google are labelled as Google's, and each photo credits the person who took it. If you maintain a third-party source and would prefer we stop importing, email us and we'll remove the imported records within seven days.

No warranty

Allgenda is provided as-is. We publish what we know and we're transparent about confidence and provenance; we can't be liable for decisions made based on a listing, a coaching session, or a preview.

Trademarks

“Allgenda,” the Allgenda logo, and Allgenda product names are trademarks of the Allgenda project. Using the service doesn't grant you a license to use these marks, and you can't use them in a way that suggests endorsement or affiliation without our written permission.

Contact

Policy violations, appeals, DMCA notices, and legal process go to trust@allgenda.com. Product feedback and corrections go to /contribute.