What belongs here, and what doesn't.

What belongs

• Honest experience. Good, bad, or in-between. How staff treated you, whether signage was clear, whether the stall was clean or safe.
• Useful detail. Stall type, accessibility, whether you needed a purchase, where the restroom is actually located inside a bigger space.
• Photos of the place. Signage, stall interiors without people in them, ramps, entrances, menus near the host stand.

What doesn't

• Hate or harassmentagainst trans, non-binary, intersex, queer, disabled, BIPOC, or neurodivergent people. That includes slurs, misgendering used as an attack, and content that denies anyone's identity.
• Doxxing or outing.Don't post anyone's phone, email, home address, full legal name, employer, or other identifying information. Don't out staff or other visitors.
• Sexual content, content involving minors, graphic violence, or hate symbols.
• Spam and off-topic content. Ads, link dumps, venue promotion unrelated to inclusivity, bot-posted reviews.
• Misinformation. Inventing venue policies, fabricating verification events, or posting reviews you know to be false.

How we enforce

Within a few minutes of posting, every review, reply, and photo goes through OpenAI's moderation model. Anthropic's Claude takes a second look at every photo, and at any text the first check wasn't sure about. Any of the following can hide or remove a post:

1. The automated check flagged it. Clear violations, like hate, threats, graphic violence, or sexual content involving minors, are removed. Borderline content is hidden until a human moderator looks.
2. Three or more community members reported it with distinct reports. The content is auto-hidden pending review.
3. A moderator acted on it after review.

When your content is hidden or removed you'll get a notification in the bell dropdown with a plain-language reason. Soft-deleted content is never permanently erased without a moderator confirmation; we keep the audit trail so appeals are meaningful.

Appeals

If you think we got it wrong, tap Request human review on the notification. That flags your content for a moderator to re-review. We aim to respond within 48 hours.

If you disagree with the appeal outcome, email trust@allgenda.comwith the notification timestamp and we'll escalate to a different moderator.

How to report content

Every review and reply has a Reportaffordance. Pick a reason; add a note if it's useful. We aim to triage reports within 72 hours. Three distinct reports on the same item auto-hide it pending moderator review, so harassment campaigns against a single person don't stay visible while we work.

Who sees what

• The reporter is never shown to the person being reported, or to the venue.
• For reports on reviews and replies, moderators see the content, the automated check's decision, and the report reasons, not the reporter's identity, email, or name.
• A problem reported about a venue itself (Report a problem on a venue page) shows moderators which account sent it, so they can follow up. The venue still never sees it.
• Hidden and removed content is quarantined; only moderators (and the original author) can see it.

Legal

This policy supplements the Terms of use. For EU users, our notice-and-action flow, statement-of-reasons in notifications, and the trust@allgenda.com contact address fulfill our small-platform obligations under the Digital Services Act. For US users, if we become aware of CSAM, we report it to the NCMEC CyberTipline as required by 18 U.S.C. § 2258A and preserve evidence per statute.

Questions about this policy? Email trust@allgenda.com.